The customer-data engine behind DTC brands that scale
We collect first-party data straight from your customers — through calls, surveys, and a community we run — and turn it into insight, content, community, and recovered revenue. The one edge Claude, Atria, and the FB ad library can't give you.
Data collected three ways — calls, surveys, and a community we run
A weekly insight report — new angles, avatars, and buyer vocabulary
Content & creators — your happiest buyers become brand ambassadors
Recovered revenue — abandoned checkouts and churn won back by phone
Straight from the playbook of the biggest brands in e-commerce
The biggest DTC brands don't run on AI UGC and a single CBO — they own a community of superfans and turn them into creators. We run that exact playbook for you.
We build you an
in-house creative engine.
DIALD builds your community from scratch. You cut your own creative output, spend less on strategists and editors, and make more revenue. Your in-house creative engine becomes your biggest asset — and something no competitor can buy.
We build the community
A branded home for your customers, built from scratch.
Every buyer joins it
Each customer we call is funnelled straight in.
They become creators
Your happiest fans start making content you own.
300+ ads a month
A creative engine no competitor can buy.
New ads a month from your in-house creative engine
Ad angles, new avatars & funnel/product fixes a month from the insight machine
Members in your community after the first month
Recovered per client on average — abandoned checkouts & churned subs won back
Figures reflect how the DIALD engine is set up and run for a typical client. Individual results vary by brand, volume, and market.
How DIALD works
Free 30-Minute Discovery Call
We learn your brand and what you most need to know about your customers.
Onboarding & Data Setup
We build the collection layer: your call flow, your survey, and your community.
We Build Your Community
A brand community, built from scratch and filled with every customer we call.
Calls & Surveys Collect the Data
Your dedicated caller runs post-purchase conversations; surveys farm the same insight at scale.
Weekly Insight Report
New audiences, ad angles, buyer vocabulary, and funnel fixes — straight to your inbox.
Content, Creators & Recovered Revenue
Happiest customers become creators; follow-up calls win back lost revenue — the data pays for itself.
The easiest way to cheat. Legally.
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Competitors buy public data. You own a private stream straight from your customers.
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Every angle and phrase comes from real buyers — not a brainstorm, not ChatGPT.
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An owned community that compounds — we build it, fill it, and run it for you.
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A full insight report every week — new audiences, angles, and exactly what to change.
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Recover revenue while you learn — lost checkouts and churn won back by phone.
Book a free call.
A free 30-minute call. See exactly how we'd turn your customer data into growth — no pitch, just a plan.
Three ways to work with us.
Start with insight. Add the engine as you grow.
Every plan runs on the same core: real conversations with your own customers. You choose how much of the engine we build and run for you.
$5,000
/monthUnderstand exactly why your customers buy.
A dedicated caller phoning your customers after they buy
Customer surveys, farming the same insight at scale
Weekly insight report — new ad angles, avatars & buyer vocabulary
Funnel fixes, product & upsell ideas
Full recordings & transcripts — every insight checked against a 25M-ad library
$7,000
/monthWe build you a community — and fill it with your customers.
Everything in The Insight Machine, plus:
We build your brand community from scratch
Every customer we call is funnelled straight into it
A compounding source of insight, testimonials & content you own
$10,000
/monthThe whole machine — built, run, and grown for you.
Everything in Insight + Community, plus:
We run and grow your community day to day
Turn your happiest customers into content creators
A brand ambassador & UGC system, built for you
Revenue recovery — abandoned checkouts & churned subscriptions won back by phone — available as a performance add-on on any plan.
Why this works better
than anything else
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Dashboards give you numbers. First-party data gives you the why.
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ChatGPT writes hooks from thin air. Ours come from what your buyer said on the phone yesterday.
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48%+ answer rate. We call during the golden window — when they're still excited about their purchase.
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Everyone else optimizes blind. You own a direct line to the people writing you checks.
Frequently asked questions
After the two free calls and onboarding, we typically have your dedicated trained caller briefed, your custom questions designed, and your surveys set up within 24-48 hours. Most clients are fully operational within 3-5 business days, and if your plan includes a community we begin standing it up in the same window. (Your caller has already completed a full month of ecom training before being assigned to you.)
Every DIALD trained caller is a native English speaker in the US, Australia or the UK — assigned to your biggest market. We hire selectively and put every caller through a full month of ecom training before they touch a single client account — they understand CPA, hooks, avatars, and which answer is gold vs. filler. They're not call center operators reading from a script. They're insight-extractors who happen to be on the phone.
Every question set is custom-built for your brand during onboarding. We design questions around what you need to learn — why they purchased, where they heard about you, what almost stopped them, what they'd tell a friend. Calls feel like a warm thank-you, not a survey. And because our callers think like ecom owners, they follow up on the interesting answers instead of robotically moving to the next question.
Every week you receive a structured report built from all the data we collected — calls, surveys, and community: new audiences and use cases, ad angles with a hook to test, the exact buyer vocabulary to lift into copy, product feedback, what's working in your funnel, and what almost cost you the sale on-site. It's a decision document, not a data dump — every item is something you can act on immediately.
All three run on the same data core — calls and surveys feeding your weekly insight report. The Insight Machine ($5,000/mo) is that core: understand exactly why your customers buy. Insight + Community ($7,000/mo) adds a brand community we build from scratch and funnel every called customer into — a compounding, owned source of insight and content. The Full Engine ($10,000/mo) is the whole machine: we also run and grow that community day to day and turn your happiest customers into content creators and ambassadors. Most brands start with the insight and add the rest as they grow. Revenue recovery is available as a performance add-on on any plan.
The opposite. Customers who receive a post-purchase call have a 34% lower refund rate and 2.1x higher repeat purchase rate. When people feel heard, they become loyal. The call is positioned as a thank-you, not a sales pitch — and a friendly familiar voice on the line makes it land warmer than any cold-call could.
100% free. Both the initial 30-minute discovery call and the follow-up 30-minute goals deep-dive are completely free with no obligation. We only start billing once you're onboarded and your caller begins calling.
Absolutely. We pro-rate remaining days on your current plan toward the upgrade. You never pay double. Downgrades take effect at the start of your next billing cycle.